Frequently asked questions

Let us know immediately about that. You can do it by writing a message on your order page, entering a live chat, or calling us. Our support manager will carefully examine your order and will assist you with it right away. The reasons for late delivery may vary from time to time. It can happen that you have entered a wrong email address or your spam filter does not allow you to receive emails from us. It is also possible that the writer is waiting for your reply and can not continue working without your assistance, or we are checking the work for plagiarism. Whatever the case may be, contact us if you have any problems with getting your order on time.

In case your assignment needs to be changed, you can request a revision from the Files tab of your personal account. To do this, send your comments to your writer and state how much time he or she has to incorporate all the necessary changes. Please check our revisions policy for more information.

You can certainly get your money back in several cases. You can receive a full refund if you have paid for your order twice or if you have placed two identical orders. In case your paper was late or the quality of the paper does not correspond to your expectations, you will get compensation for these issues. You can find more details about possible types and terms of refunds on our official money-back guarantee page.

If for some reason you need to cancel an order you’ve placed, you can contact our support team, as we consider each case individually. Please note that in some cases, you will get only partial compensation of your payment. To find out more about a refund after a cancellation, check our money-back guarantee.

When placing your first order with experttermpapers.com, you will need to create your personal password. If you have forgotten it while submitting a new order, please follow the Forgot password link on the login form, enter your email, and set a new password. After that, you’ll get an email with an activation link. By following this link, you’ll be able to access your account with an updated password.

You will be able to download a printable Microsoft Word file after you approve the preview PDF version. The file will be located in the Files tab of your personal account and you will be able to access it by pressing the Download File button.

As soon as your assigned writer completes your paper, you will get a notification via email with a link to your personal account. However, if your deadline is very short or expires soon, you’d better check the order’s progress in your account yourself in order to avoid any misunderstandings. Please note that we do not send files by email. The only way you can download and review your custom paper is by accessing it from your personal account on our website.

While placing an order with experttermpapers.com, you can choose a period of time within which a paper should be delivered to you. The countdown until the specified deadline starts automatically from the moment we receive your payment in our system. For example, if you pay for your order at 6pm on Monday and choose a 3-day delivery option, you will receive your custom paper by 6pm on Thursday.

Remember that a writer needs a sufficient amount of time in order to conduct thorough research. Therefore, please choose the most suitable deadline when you place an order. Moreover, the later you need your paper to be delivered to you, the cheaper it will be. Thus, you will be able to save your money while your writer will have enough time to work on your order and ensure its quality.

Make sure you upload all the additional materials at the very beginning. If you fail to do that, the deadline for your order will be postponed as well.

In case you choose the Progressive Delivery option, you will get an individual delivery schedule that will be followed by the writer assigned to your project. You can read more about this service in the relevant section of this FAQ.