The ambulatory health service at a university is experiencing an increased number of student complaints concerning the services it offers in its walk-in urgent care clinic. Using the data in Table 14-5 on page 296 of the textbook, select a complaint for analysis. Your analysis must include a fish bone chart, other appropriate charts (run and/or control), and any other techniques you deem necessary to analyze the data appropriately.
Write a 2–3 page paper in which you:
- Construct a fish bone chart using Word or MS Paint.
- Construct a run and/or control chart using Excel.
- Recommend to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis. Provide a rationale for your recommendation.
The specific course learning outcome associated with this assignment is:
- Recommend improvements to a health services organization based on data analysis.