Grading rubrics for this Assignment are located under Course Resources. Unit Outcome assessed in this Assignment:

Unit 8 Assignment 2: Quality Assessment

Grading rubrics for this Assignment are located under Course Resources.

Unit Outcome assessed in this Assignment:

  • Identify the differences between internal and external customers.
  • Discuss the importance of customer satisfaction in the PI process.

Course outcome assessed in this Assignment:

HI230-5: Measure the performance of a healthcare facility through standard metrics.

GEL-6.02: Incorporate outside research into an original work appropriately.

Course Outcome practiced in this unit:

HI230-4: Recommend productivity measurement techniques.

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