Angelo’s Pizza explores the importance of establishing human resource (HR) practices as its organization expands. After success with one store, Angelo decides to open two new stores and is considering opening more stores or franchising.

Instruction: Complete ALL questions from this section.

 

 

Angelo’s Pizza explores the importance of establishing human resource (HR) practices as its

organization expands. After success with one store, Angelo decides to open two new stores and

is considering opening more stores or franchising. At the same time, he wants to focus on serving

only high-quality fresh ingredients. However, the pizza joint experiences some HR challenges

including high turnover and other staffing problems. Many of the workers he has hired are

friends of the family. Some are going to college. Others are single parents. None of the workers

he has hired has any restaurant or cooking experience. They call in sick frequently. Joe, his most

valuable employee, threw his hands up in frustration and walked out. “You got to train these

bozos!” were Joe’s last words to Angelo as he threw his apron in the trash. Angelo consults you

for help with recruiting, selection, and hiring. Angelo believes he needs better recruitment and

selection practices, but he has a hard time saying no to family. To assist Angelo, please help him

with the following questions.

 

Required

 

A. Explain THREE (3) human resource management implications of Angelo’s current strategy. Ensure policies and practices are included in your explanation. (6 marks)

 

B. Discuss FIVE (5) human resource management errors currently being made by Angelo. (10 marks)

 

C. Recommend a different approach Angelo could use when selecting employees in the future. (4 marks)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(Total 20 marks)

END OF SECTION A

 

 

HRMT3401

20/12 The Council of Community Colleges of Jamaica Page 3

 

SECTION B

 

Instruction: Complete ALL questions from this section.

 

 

Question 1

 

GENOVIA’S HUMAN RESOURCE PLANNING CASE STUDY

 

Genovia’s HRM

“Genovia’s Human Resource Management is a critical success factor for the business. The

company’s retail service offers goods in a way that is convenient and efficient for shoppers. In

this service context, Genovia’s human resources directly determine business output. The

company’s Human Resource Management aims to maximize Employee Performance to

correspondingly maximize capacity for sales. Human Resource Planning and Job analysis and

Design are some of the major components of Genovia’s human resource management strategy.

Through Human Resource Planning, the firm develops an adequate workforce. Through effective

Job analysis and Design, Genovia ensures that job descriptions and specifications relate with the

HR needs of the organization. These components of human resource management influence how

Genovia maintains its more than 1 million employees to provide adequate service to an

expanding population of target consumers”.

 

Required

 

1. Explain the relationship between Job Analysis and Human Resource Planning? (5 marks)

2. Explain THREE (3) reasons Genovia’s should value Human Resource Planning as part of its operation. (9 marks)

3. Discuss THREE (3) factors that could affect Genovia’s Human Resource planning.

(6 marks)

4. With the use of an example, recommend FOUR (4) methods Genovia can use to improve employees’ competencies once they have been recruited. (8 marks)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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20/12 The Council of Community Colleges of Jamaica Page 4

 

RUBRIC FOR QUESTION 1

 

Criteria Excellent Good Poor

1. Relationship between Job

Analysis and HR Planning

(5 marks)

Define terms and explain

their relationship to each

other – 5 marks

Define terms and

explain separately –

3-4 marks

Minimal explanation

of either terms and

limited relationship

defined 0-2 marks

 

2. Why Genovia’s would

value HR Planning in its

operation (9 marks)

3 fully explained reasons

of HRP importance to

company

7-9 marks

Limited explanation

of reasons or 2

reasons given

5-7- marks

Limited explanations

0 – 4 mark

3 . 3 factors affecting

Genovia planning (6 marks)

Thorough explanation of

all 3 factors that could

affect Genovia’s

planning initiaties 5-6

marks

Limited explanation

of factors or

reference to less than

three 3-5 marks

Little understanding

shown of factors

with limited

explanation

0 – 2 marks

4. Describe 4 methods used

to improve competencies

with examples by Genovia

(8 marks)

Full explanation with all

4 methods (6-8 marks)

Some methods given

with reasonable

explanations

3-5 marks

Limited methods

given with limited

explanations

0-2 marks

Use of APA References and

grammar (2 marks)

 

APA in text citations

with matching reference

listing with little to no

grammatical errors.

2 marks

Incomplete or

improper APA in

text citations and

matching reference

list with some

grammatical errors.

1 marks

Little to no use of

references in

document with no or

incomplete reference

list and greater than

5 grammatical

errors.

0-1 mark

Total/ 30 marks

 

(Total 30 marks)

 

 

 

 

 

 

 

 

 

 

 

 

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20/12 The Council of Community Colleges of Jamaica Page 5

 

Question 2

 

JOB ANALYSIS AT GENESIS MOVING COMPANY

 

At Genesis Moving Company it is commonplace that workers will lift some objects as part of their

employment at least occasionally. Employees routinely pack and lift heavy items and some jobs

entail much more lifting on a regular basis that can cause workers to suffer injuries.

 

Rebecca is a 30-year-old woman who works for Genesis Movers Company a transportation and

logistics company as a packer. Responsibilities of the position include but are not limited to

driving a large box truck and moving furniture, boxes, and equipment for clients.

 

The job required her to lift sometimes over 100 pounds for which the company made available

lifting straps, back braces, lifting belts and hydraulic levers to reduce the impact of the weight and

the probability of injuries to workers. The problem the company faced was that employees did not

always have access to the equipment during the busy seasons when they were in high demand and,

they were not appropriately trained on how to use the equipment and posture their bodies to

minimise the chance of injury. To add to the problem, the workers were given new financial

incentives that rewarded the number of moves they completed within a certain timeframe but did

not take into consideration the safety of the methods they were using. As a result, movers were

doing jobs faster with greater results in the short term but suffered an increasing rate of injuries

that averaged 20% higher competing firms. The net result was that the company was losing the

benefit of some high performing staff members, namely Rebecca during the high season who were

off sick unexpectedly due to back and joint injuries. Staff morale was lower and additionally it

had to pay workers’ compensation for time off due to illness.

 

After discovering the challenge, it faced, the company must decide how to solve its workplace

injury challenges and identify the exact cause of the problems to minimise their occurrence.

 

Required

 

A. Explain the term ‘Job Analysis’ and indicate who should perform a Job Analysis. (4 marks)

 

B. Explain THREE (3) issues in the case that contributed to the increased rate of worker injuries. (6 marks)

 

C. As an employee in the company’s HR department, convince the company’s management of the need for Job Analysis by providing THREE (3) benefits and ONE (1) challenge.

(12 marks)

 

D. Critically assess TWO (2) data collection methods that could be used to solve the problem with the movers. (6 marks)

 

 

 

 

 

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RUBRIC FOR QUESTION 2

 

Criteria Excellent Good Poor

1. Explain Job Analysis and who

should perform it (4 marks)

Define terms and

explain fully –

4 marks

Define term with

limited explanation

2-3 marks

Minimal explanation

or inadequate

definition 0-1 marks

 

2. Explaining 3 issues that

contribute to increased worker

injuries on the job (6 marks)

3 fully explained

reasons of related to

injuries

5-6 marks

Reasonable

explanation of

reasons or 2 reasons

given

3-5- marks

Limited explanations

0 – 2 marks

3 . 3 benefits of JA and 1

drawback of using it (12 marks)

Thorough

explanation of all 3

benefits and

1drawbacks 10-12

marks

Reasonable

explanation of

factors 6-10 marks

Limted explanation

and identification of

factors

0 – 5 marks

4. 2 Data collection methods best

suited for situation – 6 marks

Full explanation

with both 2 methods

(5-6 marks)

Identification of

methods with

reasonable

explanations

3-5 marks

Limited methods

given with limited

explanations

0-2 marks

Use of APA References and

grammar (2 marks)

 

APA in text

citations with

matching reference

listing with little to

no grammatical

errors.

2 marks

Incomplete or

improper APA in

text citations and

matching reference

list with some

grammatical errors.

1 marks

Little to no use of

references in

document with no or

incomplete reference

list and greater than

5 grammatical

errors.

0-1 mark

Total/ 30 marks

(Total 30 marks)

 

 

 

 

 

 

 

 

 

 

END OF ASSESSMENT