Who sets the emotional norms at a workplace? How do we know how much emotion is acceptable or appropriate? 

 Which subjects seem to most commonly stimulate irrational thinking? Speculate about why.

Who sets the emotional norms at a workplace? How do we know how much emotion is acceptable or appropriate?

How might communication outcomes change in each situation with the use of less abstract language? Why? Explain.

What types of semantic misunderstandings occur frequently, and why?

Give examples of pragmatic rules that operate differently today than they may have in the past.

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