Develop a written message that states the message clearly.

Think of a situation in your job in which you need to communicate a negative message.

  1. Develop a written message that states the message clearly.
  2. Describe how you would present the negative message in person

Draw on the four parts of a negative message reviewed in the text: (1) Buffer or cushion, (2) Explanation, (3) Negative News, and (4) Redirect

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