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In this weeks discussion I will touch base on how operational management theory helps an organization function more smoothly. In my opinion operational management should be thought of maximizing your organizations resources and employing the most effective workforce. You are responsible for the finances, employees and equipment as a healthcare manager. According to www.ais-cpa.com Operations Management Theory (OMT) is the application of several practices with the goal of promoting efficiency in production. Organizations favor operation management theory because it boost the organization’s productivity and return on investment. Essentially it is our job as health care mangers to effectively implement this theory. Without it we lack the principles and know how to improve the existing processes and make sure our facility is producing high quality patient care with maximum efficiency.
If you apply this to any organization not just healthcare you will see increase in output, quality and opportunity to be more equitable. The way it does this is by is the project manager identifies existing processes and see what day to day operations can be changed to achieve more output. For example wait times or patient encounter times. Sometimes depending on the difficulty of the patients problem the standard 20 minute appointment time is not sufficient. A correction would be to implement a few 40 minute appointment slots and with proper booking have them in that slot to make sure there is no lapse in patient flow. There are many other examples you can apply operational management theories. You just have to see what works in your setting. Do you think there are any road blocks faced when trying to implement new processes and if you think so what would be a few in your opinion?