Review Customer Service: Internal and External Customers, within Chapter 23 of our text. Identify the internal and external customers in a health care setting. List several components that are used to determine the quality of care. What are some aspects of quality improvement management?

Review Customer Service: Internal and External Customers, within Chapter 23 of our text. Identify the internal and external customers in a health care setting. List several components that are used to determine the quality of care. What are some aspects of quality improvement management?

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